This page contains current policies relating to Alpine Resorts Victoria and its responsibilities as defined in the Alpine Resorts Management Act 1997.
Alpine Leasing Policy
The Alpine Leasing Policy provides a consistent framework for the leasing of Crown land in Victoria's alpine resorts.
The policy applies to all new leases to prospective and existing lessees on Crown land within the six alpine resorts of Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling.
This policy outlines and assists ARV to ensure people with disabilities are not subject to additional barriers or discrimination whilst also managing the sensitive flora and fauna within Victorian Alpine Resorts.
Assistance animals are not pets and are highly trained to assist people with a disability to participate in personal and public life activities.
The policy does not apply to non-assistance animals, please see each resorts' specific dog or animal policy for
information relating to the ownership of non-assistance animals in Victorian Alpine Resorts
The use of Remotely Piloted Aircraft (RPAs), commonly referred to as “drones”, require a permit to operate within any alpine resort in Victoria. Whilst RPAs do provide opportunities for filming, marketing, research, asset surveying and spatial capture, safe RPA operation is paramount to protecting the safety of people, resort infrastructure, visitor amenity, and the sensitive alpine environment.
ARV is committed to ensuring that its policy with respect to handling Complaints is clear and transparent. This policy provides a framework for managing Complaints from external stakeholders and their outcomes. It is intended to provide guidance and support to all staff, volunteers, contractors, and stakeholders in a Complaint process.
If you need to submit a complaint or grievance, you can do so here.
Page last updated: 04/07/25