People matter survey results
The 2024 People Matter Survey provided valuable insights into employee engagement, satisfaction, stress levels and areas for improvement within ARV. Achieving a 67% response rate, which was up from 53% in 2023, the survey surpassed the public sector average.
Highlights
- Engagement index: increased from 66% in 2023 to 71% in 2024, indicating improved employee engagement.
- Dignity and respect: 94% of employees felt treated with dignity and respect by their manager, up from 83% in 2023.
- Managerial honesty and integrity: ‘93% perceived managerial honesty and integrity, up from 83% in 2023.
- Team collaboration: collaboration outside immediate workgroups rose to 95%, indicating stronger teamwork across departments.
- Understanding of organisational goals: 95% of employees understood how their work contributes to organisational goals.
- Respect within teams: 92% reported respect within teams, both showing notable increases.
Areas for improvement
- Stress management: despite progress, stress management remains a concern, with a slight drop in the perception of organisational involvement in stress prevention.
- Career advancement: staff are keen to see greater opportunities for development, learning and promotion. New initiatives
New initiatives
- Mental health: Training Mental Health First Aid Officers and incorporating mental health awareness into annual training.
- Wellbeing program: Developing a Wellbeing Program and Calendar and enhancing the Employee Assistance Program.
- Career development: Integrating career development into performance reviews, expanding leadership programs and creating training matrixes for all roles.
- Secondments program: Establishing an internal secondments program to enable staff to fill workforce gaps while developing new skills and understanding of different parts of the ARV business.
These new programs and initiatives, focused on employee engagement, stress management and career development, align with employee feedback and key organisational objectives, driving the success of the corporate plan.
The introduction of the Go1 Learning Management System has decreased the time required for compliance training and increased self-allocation of training by employees.
Board level cultural training
In September, the Board participated in a significant one-day cultural training session at Falls Creek. This event marked a pivotal step in our ongoing commitment to understanding, respecting and valuing Traditional Owners. The training was divided into three sessions:
- Aboriginal Australia – pre-colonisation
- Australian historical timeline
- Aboriginal Australia today.
Participants gained a profound understanding of Aboriginal identity, the significance of Welcome to Country ceremonies, the impacts of colonisation, the Stolen Generations and government policies.
They also explored the continuing implications of these policies, the pervasive effects of intergenerational trauma, and the critical importance of fostering culturally inclusive and respectful work environments.
These insights underscore ARV’s dedication to expanding cultural awareness at all levels of our organisation, reinforcing our commitment to inclusivity and respect for the diverse heritage of our communities.
Annual staff summit
ARV staff came together in November for a two-day summit to reflect on lessons learned throughout the year and to address key priorities for 2025.
More than 150 staff gathered in Bright for the event, which included a field trip to Mt Hotham. ARV updated employees on the financial operating environment, strategic priorities for the organisation and changes to ways of working, including new system upgrades and collaborative models.
Employees also had the opportunity to input ideas and suggestions for some key organisational challenges, including attracting and retaining talent, securing financial sustainability, meeting the needs of growing markets and improving resort transport and logistics.
Key performance indicators
| Build constructive culture and leadership capabilities | |
|---|---|
| Improved employee engagement results in the People Matter Survey from 2024 | 5% increase |
| Improved employee satisfaction result in the People Matter Survey from 2024 | Remained 67% (2% above comparators) |
| Percentage of permanent staff who have completed cultural awareness training - 70% target | Training budget was refocused to ensure compliance and accreditation training were met. |
Page last updated: 21/04/26