The resort’s systems and process transition is a significant, multi-stage, multi-year project that is critical in underpinning the future operational success of ARV.
ARV developed a transition plan as part of the establishment of the organisation to amalgamate and standardise the systems and processes of the resorts, identifying and prioritising those areas most aligned to core business practices.
Consideration was given to a number of key factors in the development of the high-level phase one transition plan to ensure the ARV roadmap establishes a clear path forward. These are:
- priority systems and processes to support immediate operational activities and financial reporting requirements
- existing best practices (systems and processes) within each of the resorts that can be adopted by ARV
- adoption of a standard approach for the gathering of fixed revenue across all resorts
- flexible ICT roadmap to enable core system consolidation, which is operationally focused, leverages ARV procurement opportunities and supports future data analysis
- ability of ARV teams to absorb multiple system and process changes following a number of challenging operational years, embedding of the new organisational structure and snow season operational commitments.
Key Transition Projects
The milestones in the table below were identified as project deliverables aligning to the requirements outlined in the Minister’s Letter of Expectations.
| Milestone | Status at December 2024 |
|---|---|
| ARV Organisational Structure – Delivery of the ARV central model | Complete |
| Enterprise Agreement – Commencement and delivery of the ARV consolidated Enterprise Agreement | In progress |
| ARV Transformation Team – Establishment of the transformation operating model | Complete |
| ARV Central Operating Model – Embedding immediate operational requirements | Complete |
| ARV ICT Strategy – Finalisation of the (multi-year) IT strategy | Complete |
| Process Priorities – Implementation and/or detailed plan in place for identified initiatives in the work streams of: | |
| Finance, Audit & Risk | Complete |
| IT Systems, Application & Infrastructure | In progress |
| People & Culture | Complete |
| Property & Planning | In progress |
| Environment & Climate Change | Complete |
| Tourism, Strategy & Planning | Complete |
| Assets and Infrastructure | Complete |
| Implementation of Core Systems: | |
| Finance System | Complete |
| Property Platform | In progress |
| Payroll | Complete |
| HRIS | Complete |
| Document Management | Complete |
Page last updated: 21/04/26