Alpine Resorts Victoria welcomes enquiries from visitors and alpine stakeholders.
Resort staff are available to assist you. Resort contact details are listed below.
In an emergency, always call Triple Zero (000).
For lift tickets or snowsports lessons, contact the relevant resort lift company directly using the contact details listed below.
Falls Creek
General enquiries (ARV resort management)
Phone: 03 5758 1200
Email: info.fallscreek@alpineresorts.vic.gov.au
Lift tickets and snowsports (Falls Creek Ski Lift)
Contact Falls Creek Ski Lift Pty Ltd
Email: tickets@fallscreek.net
To report a fault or log a maintenance request
Submit Maintenance Request
Newsletter
To sign up to the Falls Creek Community Newsletter:
Mt Buller and Mt Stirling
General enquiries (ARV resort management)
Phone: 03 5777 6077
Email: info.mtbuller@alpineresorts.vic.gov.au
To report a fault
Phone: 03 5777 6077
Report a fault – Mt Buller and Mt Stirling
Lift tickets and snowsports
Phone: 1800 BULLER
Newsletter
Welcome to the Mt Buller Mt Stirling Resort Roundup - a newsletter for stakeholders, businesses and staff:
Mt Hotham
General enquiries (ARV resort management)
Phone: 03 5759 3550
Email: info.mthotham@alpineresorts.vic.gov.au
Lift tickets and snowsports (Mt Hotham Skiing Company)
Contact Mt Hotham Skiing Company
Reporting faults (LP gas, drinking water, waste and sewerage)
Phone: 03 5759 3550
Mt Hotham – what to do when there is a gas leak or emergency (PDF, 118.0 KB)
Newsletter:
Register to receive news, updates and promotions from ARV Mt Hotham:
Lake Mountain
Phone: 03 5957 7201
Email: admin.lakemountain@alpineresorts.vic.gov.au
Mt Baw Baw
Phone: 03 5165 1136
Email: info.mtbawbaw@alpineresorts.vic.gov.au
To report a fault
Phone: 03 5165 1136
Newsletter: Subscribe – Mt Baw Baw
Alpine Resorts Victoria Central
ARV Central works across all resorts and supports the operations of resort management. If you have enquiries that don’t relate to a specific resort please email info@alpineresorts.vic.gov.au.
Complaints and grievances
ARV takes complaints and grievances seriously. Please submit your feedback using our complaints form, and we will follow up with you.
Media enquiries
For media enquiries, please contact media@alpineresorts.vic.gov.au.
Want to keep in touch with ARV news?
If you'd like to receive the regular ARV stakeholder newsletter, please use the sign-up form below. For more information, please email communications@alpineresorts.vic.gov.au
Page last updated: 21/05/26