Risk management framework
Operating in an alpine environment adds complexity to risk management and presents many unique challenges for ARV. ARV engaged consultants in 2024 to develop a common risk management system across the organisation that comprises a policy and framework as well as associated documents.
ARV is committed to developing, instilling and embedding a risk culture that is underpinned by accountability, awareness and attitudes while aligning with AS ISO 31000:2018 – Risk Management.
ARV has worked collaboratively to develop and implement the system and processes that are used to identify and manage risks.
This will protect and create value for ARV by enabling informed decision-making to reduce the likelihood and consequences of unintended harm to staff, workplace participants, stakeholders, visitors to resorts and the broader community.
As of December 2024, all aspects of the ARV Risk Management Framework were in place and compliant with the Victorian Government’s Risk Management Framework (VGRMF).
This includes the development and implementation of the ARV Risk Management Policy and Framework, strategic and operational risk registers, the ARV Risk Appetite Statement and completion of the Risk Maturity Assessment by the Victorian Managed Insurance Agency.
Over the next 12 months, ARV will continue to embed the Risk Management system and ensure it supports strategic and operational decisions and actions.
Information and communications technology
Significant progress has been made this year to standardise and consolidate information and communications technology systems across the organisation, in accordance with ARV’s transition plan and directions from the Minister.
ARV has developed the ICT Strategy 2024–2026, which is supported by a Spatial Strategy and Records Management Framework. This sets ARV’s vision and ambition for digital technology and charts the journey to realise system unification. The strategy balances implementing a modern workplace, cloud-first computing and cybersecurity objectives with maintaining the day-to-day operations and productivity of the resorts.
A Technology Innovation Steering Committee was established to ensure effective oversight and corporate governance. Key technology projects were delivered prior to the snow season, with all staff migrated to a unified ARV identity and collaboration platform.
Standardised cross resort videoconferencing and telephone systems were also introduced. All seasonal staff and volunteers were provided with email accounts and intranet access for the first time, which is an enormous benefit for internal communications, internal information security and access to digital processes.
The ICT team has also undertaken substantial work to improve the reliability of internet connectivity throughout all resorts. This was realised through leveraging fibre telecommunication networks in the northern resorts, as well as modern satellite options.
ARV also delivered a standardised ARV corporate network to all work centres, ensuring network access is fast, easy, reliable and secure. ARV is also implementing quality records management processes for physical and digital records.
Significant time has been invested in reviewing physical records to identify those that need to be disposed to reduce legacy storage costs. Retention and disposal activities for onsite and offsite archive boxes is now underway, improving retrieval efficiency and reducing legacy storage costs.
Tools for digital records have been implemented with the ability to digitally transfer records to the Public Records Office of Victoria (PROV) state archives now possible under its Victorian Electronic Records Strategy. This supports Victoria’s 'digital forever' modern record-keeping objectives.
Business community
ARV has developed the Business Continuity Management System Framework and Business Continuity Policy to ensure the maintenance of core service delivery during business interruptions.
There was only one disruption during the year that required immediate continuity planning at Mt Hotham. ARV Hotham enacted continuity plans for its staff when the Great Alpine Road was closed due to a sinkhole.
Staff were able to work from home or the Falls Creek office, supported by integrated ICT. There was no significant disruption to services.
Geographic information systems
ARV successfully implemented the first Geographic Information System (GIS) for Victoria’s alpine resorts. This system features a unified spatial database, web maps that are accessible to all staff, and in-field collection technology to support our asset and environmental teams.
These components collectively enable spatially informed decision-making across all areas of the business. Additionally, ARV’s ICT team has developed strong spatial partnerships with other Victorian Government agencies.
ARV’s efforts in geospatial data stewardship were recognised with the VicMap Data Custodian Award at the 2024 Geospatial Excellence Awards.
Grants funding
ARV has not provided any grants to companies or organisation
Page last updated: 21/04/26