Find information about essential utilities at each alpine resort, including connections, supply arrangements, safety requirements and contact details for site holders and contractors.
On this page:
Utility services vary by resort due to location, infrastructure and operating conditions.
Falls Creek
Water and sewer connections
All connections to Falls Creek Alpine Resort (FCAR) water and sewer main infrastructure will be approved subject to meeting all of FCAR’s conditions.
These guidelines ensure compliance with AS3500 and the Utilities Act 2000, and reduce the risk of damage to FCAR infrastructure or contamination of the potable water supply and sewerage system..
Leakage from Underground Petroleum Storage Systems (UPSS) is a significant problem within the petroleum industry. This problem is known to have environmental and safety implications.
Improved working practices and a higher level of performance for UPSS are necessary to ensure protection of people, property and the environment.
This guideline has been developed in response to concerns about leakage from UPSS, and the need for clear and comprehensive guidance to owners/operators on the level of performance required for UPSS.
ARV is responsible for the generation, distribution, and retail of essential utilities at Mt Baw Baw Alpine Resort – Baw Baw Village.
This includes:
electricity
gas
potable
water
wastewater services.
ARV ensures the reliable delivery of these services across the Village, supporting both residential and commercial site holders throughout the resort.
How to pay them
We meter gas and power usage.
Reporting a fault
Waste and water is within the service agreement.
New utility connections
If you're a site holder at Baw Baw Village and require a new connection to electricity, gas, potable water, or wastewater services, please email your request to: info.mtbawbaw@alpineresorts.vic.gov.au.
Important: All connection works must be carried out by a licensed provider and must not begin until approval is granted by the Resort General Manager.
Becoming a customer
Utility supply to properties in Mt Baw Baw Village is governed by the Energy Supply Agreement – Electricity and Gas. New customers are required to complete and return the following forms:
Current rates are available upon request at the time of application.
Supply reliability
While we strive to provide a continuous and reliable energy supply, please note that Baw Baw Village is a remote alpine location. Unplanned outages may occur and could last for extended periods.
We aim to notify customers in advance of any scheduled outages, which are planned to minimise disruption to residents, resort operations, and visitors.
All connections to Alpine Resort Victoria’s (ARV) water and sewer reticulation networks at Mt Buller and Mt Stirling must be approved by ARV before any such works commence.
if you believe a life-threatening situation exists.
If you can smell, hear or see a gas leak, or experience any issues with LP gas, drinking water, waste collection or sewerage, call the resort management office on (03) 5759 3550 (24 hours a day, 365 days a year) and follow the prompts.
Dial before you dig
All authorised contractors undertaking excavation works at Mt Hotham, must contact Mt Hotham Alpine Resort before commencing any works and lodge a Dial Before You Dig request.
Mt Hotham Alpine Resort is a referral partner for Dial Before You Dig, providing access to online asset plans that show the location of underground pipes, cables and utilities.
Gas supply
Alpine Resorts Victoria – Mt Hotham provides LP gas services across the resort. This includes supporting property owners to re‑establish LP gas supply, set up new gas connections, and access required gasfitting forms and information for plumbers and gasfitters.
The service also provides practical LP gas safety guidance to support the safe installation and use of gas systems throughout the resort.
If your LP gas supply has been turned off, read the Instructions for gas customers – re‑establishment of supply carefully before re‑establishing your supply.
Premises accessing LP gas at Mt Hotham are required to sign a gas supply agreement, which establishes terms for the supply of LP gas. For any queries regarding supply agreements and the terms, please contact our property team.
When changing property ownership, contact Mt Hotham Alpine Resort (MHAR) to arrange a final gas meter reading before the scheduled settlement date.
